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In a world of instant gratification, customers expect more from the businesses they patron. That’s why you need a CRM solution that’s more than just a CRM platform. You need an all-in-one business management solution to streamline and connect business processes with customer experience. It’s the way of the future for a demanding generation of customers. Deliver the level of service and experience they deserve with Microsoft Dynamics 365.

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With Microsoft Dynamics 365 and Adobe Marketing Cloud, 24 Hour Fitness helps engage with customers to give them the tools they need to stay focused on their fitness goals. With an in-depth customer data profile, they can tailor a customer’s journey to ensure they receive the guidance and encouragement that keeps them coming back for more.

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Communication is key for any modern agile business. As a large company, innovation is more cumbersome and saving money can be tough. Yet, by changing the way they pass information and enable employees to have more flexibility to communicate from wherever they are in the world, Microsoft saves more than $120,000 a day. With the Skype platform, their employees can leverage the benefits of a modern digital workplace. Your business can do the same. Contact us to find out how we can help.

View: How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

If you’re still using an old, outdated email platform, you could be losing a considerable amount of time every week and opening your email content to malicious actors. With the capabilities of modern email platforms, you can access email on the go with flexible usage options and sync your email, calendar, and contacts wherever you go. It’s one way in which you can build a modern agile workplace for your employees. Curious on how to adopt a new email platform? Contact us to find out more information and learn how we can help.

View: Why Cloud Customer Flyer

The modern workplace is characterized by cloud-based collaboration tools, untethered workspaces, and more and more, by millennials. In fact, millennials will make up 75% of the workforce by 2030. This article explores how businesses continue to evolve in step with a workforce that prioritizes work-life integration and expects access, flexibility, and technology that will not only contribute to personal growth but enable them to change the world.

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Microsoft developed COSMIC (Customer Obsessed Solution Management and Incident Care) to help streamline the tasks required to complete a transaction. It provides a clear view of the case as it progresses and uses defined stages to show status from start to finish. It’s one tool of many that your business can leverage with Microsoft Dynamics 365. Contact us for more.

View: Dynamics 365 automates complex transactions and business processes

Digital innovation has changed the landscape of every industry. With increased customer knowledge and commoditized products and services, businesses are focusing on customer experience to develop key differentiators from their competition. Microsoft Dynamics 365 enables consistent experiences across any combination of self- and assisted service engagements, so your customers can get a quality experience every time and Federal and SLED Solutions LLC can help. Contact us today.

View: Customer Service Key Capabilities


The Special Olympics, a global nonprofit that celebrates differences and promotes acceptance, inclusion, and healthy competition, is using technology to achieve more. The organization uses the Microsoft Cloud to track and access data for nearly 5 million athletes in 170 countries. Cloud technology has freed up innumerable hours that have been reinvested to empower athletes and change the world.


Jumeirah Hotels & Resorts–owners of some of the world’s most luxurious hotels–has a reputation for delivering world-class hospitality. In their tradition of excellence, the company compiles data through its customer loyalty program to customize and deliver personalized messaging. This has resulted in nearly 50% customer engagement and a 10% increase of year-over-year revenue.

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