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Accurate client information is the holy grail of customer service. And it’s no secret that keeping your customer service teams’ data constantly updated is key to securing happier customers and brand loyalty. Less talked about, however, is the fact that people feel comfortable sharing their most intimate problems because they trust that their data is being kept safe and far away from prying eyes or cybercriminals.

Subscribe now to stay updated on how the Microsoft cloud is empowering governments and health providers to keep their citizen and patient data secure while enabling their growth, trust, and digital transformation.

View: Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.

Accurate client information is the holy grail of customer service. And it’s no secret that keeping your customer service teams’ data constantly updated is key to securing happier customers and brand loyalty. Less talked about, however, is the fact that people feel comfortable sharing their most intimate problems because they trust that their data is being kept safe and far away from prying eyes or cybercriminals.

Subscribe now to stay updated on how the Microsoft cloud is empowering governments and health providers to keep their citizen and patient data secure while enabling their growth, trust, and digital transformation.

View: Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.

Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller’s issue, but they must do so while conveying empathy, assertiveness, and confidence to the person on the line using only their voice. But to do all of this effectively, they must be armed with the information they need, and must be able to easily and intuitively access it while helping patients obtain a resolution to their problem. Furthermore, they must be able to add new information based on their interaction quickly and efficiently, so if the call breaks or the patient needs to call again, their information is updated and readily available within the system.

Watch this case study to learn how Providence St. Joseph Health has solved all of these challenges by employing Microsoft Dynamics 365 to provide their Patient Engagement Center Liaisons with a holistic view of patients and their needs.

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For local governments, digital transformation isn’t just a means of optimizing their daily operations or becoming more efficient—it’s also about potentially saving and improving the lives of thousands (even millions) of citizens. In other words, it’s about leveraging accurate, predictable data to be prepared for events such as an increase in population or a natural disaster.

Thankfully, the increased availability of digital tools and a growing integration between devices and systems is bringing cities closer than ever to this reality. In this video, you’ll learn about the City of Houston, Texas’ vision for becoming an interconnected hub for technological advancement and innovation, thanks to the tools provided by always-on digital technology.


This video highlights the many ways Microsoft Teams can help your business inspire collaboration, reduce costs and risks, and deepen engagement.

Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

The ability to collect, store and normalize large volumes of data while creating a way to persistently identify profiles across digital touchpoints has been the holy grail for many marketers. Traditionally, Data Management Platforms (DMPs) have been used to fulfill this role, but their reliance on anonymous IDs, the lack of personally identifiable information (PII), and their focus on paid channel optimization has led marketers to look for other alternatives.

This is where Customer Data Platforms (CDPs) come into play. Thanks to their usage of known IDs, PII, and their focus on owned channel personalization, they might just provide the coordinated action across all touchpoints and channels that marketers have been seeking all along. But as more and more companies look to brand themselves as CDPs, a little research can go a long way to avoiding potential frustration and going with the wrong option.

In this article, you’ll learn about the CDP field as it stands today, and how to differentiate CDPs that started on the digital AdTech side from those that started on the PII MarTech side, as well as the differences in both their strengths and weaknesses.

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Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).

In this video, you’ll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.

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