When organizations integrate new tools and technologies, they may change in unexpected ways. Customers may also be affected, and they need to know the challenges they may face when adopting new technology. This article unpacks three steps to successful digital transformation and provides insights you can use to ease your customers’ transition.

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In this inspirational video, Microsoft CEO Satya Nadella discusses the role of technology in our lives and how people can use it to shape the future. Consider your own thoughts on technology in today’s digitally transforming world and how it is impacting your customers.