Microsoft Forms is a simple, user-friendly tool that lets you collect customer feedback, measure employee satisfaction, and organize group events. You can create a survey in minutes, and respondents can fill out their responses on any browser without the need to download and install a separate app. Open lines of communication within your business. 

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View: Simple, powerful analysis with Office 365

Automating business processes can mean substantial gains for your company, but you can’t forget about the personal interaction your customer needs. It’s a balancing act. Managing the customer relationship requires trust, loyalty, and an established rapport. Automation requires balance to preserve that relationship dynamic and enhance the overall customer experience.

View: Can you automate your business without losing that personal touch?